Get in Touch

Contact Us

Have a question, need help, or want to discuss enterprise solutions? We're here to help you build great real-time experiences.

Email Support

Get help from our support team. We typically respond within 24 hours on business days.

support@baxcloud.tech

Phone

Reach us by phone during business hours (Mon–Fri, 9am–6pm CET).

+33 9 80 80 95 80

Office

679 Avenue de la République, 59800 Lille

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Documentation

Browse our comprehensive guides, SDK references, and tutorials to find answers instantly.

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What Can We Help With?

When reaching out, let us know what area your question falls under so we can route it to the right team.

Technical Support

SDK integration issues, API errors, WebRTC connectivity, or recording problems.

Billing & Plans

Questions about pricing, invoices, plan upgrades, overage charges, or payment methods.

Security & Compliance

Data privacy inquiries, GDPR requests, security audits, or vulnerability reports.

Enterprise & Partnerships

Custom plans, SLA agreements, dedicated infrastructure, or partnership opportunities.

Response Times

  • General inquiriesWithin 24h
  • Technical supportWithin 12h
  • Billing issuesWithin 12h
  • Security reportsPriority

Connect With Us

Follow us for product updates, tips, and community highlights.

Twitter / X

@baxcloud

GitHub

github.com/baxcloud

LinkedIn

linkedin.com/company/baxcloud

Company Information

Legal Name

BaxPay SARL

Trading As

BaxCloud

Registration

R.C.S. Lille Métropole: 979498706

Address

679 Avenue de la République, 59800 Lille

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